At Roxy Kickers, we strive to ensure your complete satisfaction with every order. However, we understand that certain situations may require a refund. Our refund policy is designed to be fair, transparent, and hassle-free.

✅ Refund Eligibility

You are eligible for a refund if:

• You have made a payment but no longer wish to proceed with your order.

• Your order was not shipped yet at the time of cancellation.

• We are unable to fulfill your order due to stock or shipping issues.

• There is a clear error on our part, such as wrong item shipped or incorrect quantity.

❌ Non-Refundable Situations

We do not offer refunds in the following cases:

• If your package has been shipped and we have provided proof of shipment and tracking.

• If delivery is delayed due to factors outside our control (e.g. customs, weather, courier delays).

• If you provided incomplete or incorrect shipping information.

• If the product has already been used or tampered with.

🔄 Compensation Instead of Refund

If your shipment does not arrive and we can confirm proof of dispatch, you may be eligible for compensation or a replacement. We do not issue refunds in such cases unless it is clearly our fault.

⏱️ Refund Process

If you qualify for a refund:

• Simply contact our support team via email or live chat.

• Refunds are processed within 6 working hours of approval.

• The refunded amount will be returned through the original payment method used.

🤝 Our Commitment

We value your trust in Roxy Kickers and are committed to making every purchase risk-free and transparent. If you have any issues, our customer service team is here to assist you promptly and professionally.